Customer Care Centre
1. Do I need an account to make a purchase?
Do I need an account to make a purchase?
No, you do not need to create an account to place an order. However, we strongly advise you to create an account with us so you can keep track of your purchase history and ease form filling details at each checkout.
I have a problem signing in to my account. What should I do ?
Please email us at [email protected] and we’ll get back to you.
2. What are the available modes of payment ?
What are the available modes of payment ?
We accept payment via PAYPAL
All transaction fee will be absorbed by Purikool
3. How do I shop ?
How do I shop ?
1. Click the categories that you are interested in and start browsing.
2. When you find an item you wish to purchase, choose your colour, size and quantity and add to cart.
3. You can continue to shop or complete your order by viewing your shopping cart at the top right hand corner of the site.
4. If you would like to process your order, you can log into your account or sign up for a new account if it's your first time purchasing.
5. If you do not wish to do so, you may sign out as guest.
6. Input all your details as accurate as possible and check that your delivery address is correct.
6. Choose your preferred delivery method.
7. Select a payment method.
8. Confirm your order and you're done!
You will receive an email confirmation immediately when payment is successful.
Can I amend my order after my payment?
We’re really sorry! We are unable to amend confirmed orders. Kindly check your order carefully before making payment.
Can I cancel my order after my payment?
Please email us at [email protected] with your order number and we will evaluate on a case by case basis.
How do I know if my orders are secured ?
Please note that there may be a chance that your item might get sold out during your checkout process as our checkout system is based on a first come first serve basis.
4. What are the delivery options and when can I received my order ?
What are the delivery options and when can I received my order ?
1. For water dispenser ;
Upon order confirmation, please allow up to 2 ~ 3 working days to deliver and install by ourselves.
2. For Filters only ;
Upon order confirmation, please allow up to 2 ~ 3 working days to deliver by ourselves.
if you choose the option like self collection, You can visit at our office and collect during operation hours only.
|Within Singapore||Delivery Time||Cost|
|Standard local Delivery||2 - 3 days||$10|
|Self Collection||1 - 2 days||Free|
Please help ! I have not received my orders.
We will not be held liable for any lost parcel if you opted for normal postage.
If you are unable to track your order for local courier services, please email us at [email protected] with your order number and we will be happy to assist you.
5. How do I return my purchase ?
How do I return my purchase ?
We only accept returns for the following reasons:
- - Incorrect item
- - Defective item
What should I do if I received a defective item?
We are sorry for that ! Please take a clear picture of the defective area of the item and email to us at [email protected] within 3 working days after receiving the item so that we can address the problem and make it up to you immediately.
What if the item is out of stock ?
Please note that in the event that stocks are no longer available, we will make a full refund to you.
How do I know if I am able to return the item ?
All items must be in their original condition, unwashed and unworn. Items which do not fulfill these criteria will be rejected duly.
Coming to you soon !